Need another iOS build node or multiple dedicated Mac minis for your team? Tell us about your project, parallel workloads, and expected rental term. We’ll help match you to one of our two configurations. If a machine is having issues, sign in to the portal and submit a ticket so we can check the related order and node.
For pre-sales and billing, email us at support@xcodevps.com. To get in touch, email support or submit a ticket in the portal.
Choose a topic and include the details we need to investigate.
Issues that require checking a specific machine should go through a ticket after you sign in. Email us about choosing a Mac or billing questions. Never send passwords, private keys, or full card numbers by email.
If you can’t connect over SSH, see a black screen in Remote Desktop, have a failing build, or suspect a node issue, find the relevant order in the portal and submit a ticket. Include when it happened, the node ID, steps to reproduce, and redacted screenshots so our team can check the right machine.
Tell us whether you need to build a single app, run multiple targets in parallel, develop remotely, or run a short-term model experiment. Include the number of machines, rental term, and your team’s location. We’ll compare your needs with the specifications of the XV M4 Runner and XV M4 Studio.
For help checking a charge, renewal, or invoice, include your order number, payment method, and amount. For card payments, describe the transaction without sending your card number or security code. For USDT-TRC20 questions, you can include the transaction hash.
The information we need depends on the issue. We don’t publish fixed email coverage hours or promise an unverified response time. Please follow progress in our email reply or your portal ticket.
| Issue | Contact channel | What to include | How to follow up |
|---|---|---|---|
| Node unreachable or an active workload affected | Sign in to the portal and submit a ticket | Order number, node ID, when it first happened, and error message | Explain the impact on your work. Node issues are prioritized for investigation; post updates in the same ticket. |
| General connection or build issue | Sign in to the portal and submit a ticket | Connection method, steps to reproduce, and redacted logs or screenshots | Tickets are handled in queue order. Reply to the same ticket to add information. |
| Pre-sales, business needs, or billing questions | support@xcodevps.com | Use case and expected machine count, or order number and transaction details | We reply in email queue order. Continue the same email thread when adding information. |
Please don’t open duplicate tickets or send multiple emails about the same issue. For an urgent node issue, explain the impact in the ticket linked to your order.
These fields organize an email in your browser. Clicking the button opens your device’s email app, and does not submit an online form to this site. Review the message and send it yourself. If you haven’t set up an email app, you can write directly to support@xcodevps.com.
The XV M4 Runner has an M4, 16GB of memory, and 256GB of storage, making it a good fit for single-project builds and testing. The XV M4 Studio has an M4, 24GB of memory, and 512GB of storage, making it better suited to parallel workloads or experiments that need more unified memory. Both are dedicated physical machines, not virtual machines.
Nodes are available in Singapore, Japan (Tokyo), South Korea (Seoul), and Hong Kong. Availability is shown in real time in the portal. If your team is spread across multiple locations, tell us where most users will connect from.
There’s no need to send complete logs or source code. Order, node, and specific action details are usually more helpful than a screenshot that just says “can’t connect.”
For an existing order, include the order number, node ID, and model. For a pre-sales inquiry, include the expected machine count and preferred location.
Tell us when you first noticed the issue and your time zone, and whether it’s ongoing or intermittent.
Where does the issue start: an SSH command, a Remote Desktop connection, or a step in an Xcode build? Include the exact error and redacted screenshots.
Tell us whether one or multiple machines are affected, whether your build is blocked, and what you’ve already tried.
Rentals can be paid with USDT-TRC20 or, through Stripe, with Visa / Mastercard / Amex. All prices are charged in USD. Available payment gateways at checkout are shown in the portal. We can’t accept requests to pay using other methods.
Card payments are processed by Stripe. We’ll never ask you to email your card number or security code. For billing checks, send your order number and transaction details; for transfers, you can include the transaction hash.
Choose from two dedicated M4 physical machines. Need to confirm the configuration and rental term first? View the full pricing page.